IMAP Integration Guide

Easily connect your email with Scout to manage automated engagements. Follow these simple steps based on your email provider.

Steps for All Email Providers

1. Enable IMAP Access – Your IT admin may need to do this for you if currently disabled. Check your email settings and turn on IMAP.
2. Create an App Password – If your email account has extra security (like two-factor authentication), you’ll need to create a special password for Scout.
3. Enter Your Email Details in Scout – Fill in your email, password, and server details in Scout’s “Connect Email” form.

Email Provider-Specific Instructions

Google Workspace / Gmail

1. Enable IMAP (by IT Admin):
   • For Google Workspace: If currently disabled, the admin must enable IMAP in the Google Admin Console.
     • Navigate to Apps > Google Workspace > Gmail > End User Access.
     • Under POP and IMAP access, check Enable IMAP access for all users.
     • Select Allow any mail client.
     • Click Save.
   • For Gmail:
     • Click the gear icon → See all settings.
     • Go to Forwarding and POP/IMAP.
     • Under IMAP access, enable IMAP if the option is available.
2. Create an App Password (by each user):
   • Turn on 2-Step Verification if it is not already enabled.
   • Go to Google App Passwords.
   • Enter Scout as the app name and generate an app password.
   • Copy and store the generated password securely. You will not be able to view it again.
   • Remove any spaces in the app password as required.
   • If you lose the password, delete the existing App Password and generate a new one for Scout.

     Note: If the App Passwords option is unavailable, it may be restricted by your Google Workspace administrator or unavailable for your account configuration.

3. Enter the details in Scout (by each user):
   • Visit the Scout Integrations Page.
   • Under Engagement Email > Other (IMAP) and Career Mailbox > Other (IMAP) - as required, enter the below details.
   • Email: Your email address
   • Password: App Password created in the previous step
   • IMAP Server: imap.gmail.com
   • SMTP Server: smtp.gmail.com
   • SMTP Port: 587
   • Click Test Connection, then click Save if the connection is successful.

Outlook / Office 365

1. Enable IMAP:
   • For Outlook.com: IMAP is enabled by default.
   • For Office 365: Admin enables it in Microsoft 365 Admin Center.
     • Navigate to Settings > Org Settings > Modern Authentication.
     • Enable “Modern Authentication”.
2. Create an App Password:
   • Go to Microsoft Security Settings.
   • Click on Advanced security options > Create a new app password.
   • Copy the generated password.
3. Enter in Scout:
   • Email: Your Outlook/Office 365 email.
   • Password: App password.
   • IMAP Server: outlook.office365.com
   • SMTP Server: smtp.office365.com
   • SMTP Port: 587
   • Click “Test Connection” and then “Save” if successful.

Yahoo Mail

1. Enable IMAP:
   • Go to Yahoo Mail settings.
   • Click Mailboxes → Select your email account.
   • Scroll to Access your Yahoo Mail elsewhere and enable IMAP.
2. Create an App Password:
   • Go to Yahoo Security Settings.
   • Click Generate and manage app passwords.
   • Select “Other App”, enter “Scout”, and generate a password.
3. Enter in Scout:
   • Email: Your Yahoo email.
   • Password: App password.
   • IMAP Server: imap.mail.yahoo.com
   • SMTP Server: smtp.mail.yahoo.com
   • SMTP Port: 587
   • Click “Test Connection” and then “Save” if successful.

iCloud Mail

1. Enable IMAP:
   • Go to iCloud Mail settings.
   • Click on the gear icon → Preferences.
   • Under Accounts, select your email and ensure IMAP is enabled.
2. Create an App Password:
   • Go to Apple ID Security Settings.
   • Click Generate Password under “App-Specific Passwords”.
   • Enter “Scout” and generate a password.
3. Enter in Scout:
   • Email: Your iCloud email.
   • Password: App password.
   • IMAP Server: imap.mail.me.com
   • SMTP Server: smtp.mail.me.com
   • SMTP Port: 587
   • Click “Test Connection” and then “Save” if successful.

Zoho Mail

1. Enable IMAP:
   • Go to Zoho Mail settings.
   • Click Mail Accounts → Select your email.
   • Under Protocol Settings, enable “IMAP Access”.
2. Create an App Password:
   • Go to Zoho Accounts settings.
   • Click Generate New Password, name it “Scout”, and generate.
3. Enter in Scout:
   • Email: Your Zoho email.
   • Password: App password.
   • IMAP Server: imap.zoho.com
   • SMTP Server: smtp.zoho.com
   • SMTP Port: 587
   • Click “Test Connection” and then “Save” if successful.

Other Email Providers

1. Enable IMAP:
   • Check your email provider’s settings and turn on IMAP.
2. Create an App Password (if required):
   • Some providers require this for third-party apps.
3. Enter in Scout:
   • Email: Your email address.
   • Password: App password (if required).
   • IMAP Server: Provided by your email provider (e.g., imap.example.com).
   • SMTP Server: Provided by your email provider (e.g., smtp.example.com).
   • SMTP Port: 587 (or as provided by your email provider).
   • Click “Test Connection” and then “Save” if successful.

Need Help?

If you run into issues, check your email provider’s support pages:

• Gmail IMAP & App Password Help
• Outlook/Office 365 IMAP Settings
• Yahoo Mail IMAP Help
• iCloud IMAP Help
• Zoho Mail IMAP Help